This return policy applies to tickets purchased through Ants TMS. It sits alongside the terms and conditions.
Tickets are generally non-refundable and non-exchangeable once the booking is confirmed, except where required by law or where the organiser states otherwise on the event page at the time of purchase.
If an event is cancelled and not rescheduled, you may be eligible for a refund of the ticket price paid, subject to the organiser’s published process and any fees the payment provider cannot reverse. Service or processing charges may be non-refundable where disclosed at checkout.
If the event is postponed or moved to a new venue, your ticket usually remains valid for the new date or location unless the organiser offers a refund or exchange window. Follow any instructions sent to the contact details on your booking.
No refund is due for tickets that are unused, lost, shared incorrectly, or denied because they were already scanned, expired, or do not meet the ticket rules (for example day or entry limits).
Include your booking reference and event name when you contact us. We aim to respond within a reasonable time; refund timelines also depend on your bank or payment method.
Email tickets@antsone.test for return or refund requests.
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